Processing Time

• The time needed to fill an order varies from 1-14 business days.

Estimated Shipping Time

• All shipping is sent through the USPS, UPS, and DHL.
• North America: estimated 3-10 days
• Items marked “delivered” by the USPS, UPS, and DHL are considered delivered for the purposes of refunds and cancellations. 

We do not issue replacements/refunds on lost orders or items that have been marked as 'delivered' or are unclaimed due to unpaid customs. If your order was damaged, please contact me within 5 days of receiving your product with photos of the damage.

If an incorrect address is provided during checkout, we will not be able to issue replacements/refunds but can be reshipped at the buyer's cost.

Shipping FAQ

• We ship to USA & Worldwide!
• Buyers are responsible for providing an accurate and up-to-date shipping address.
• If you need to make a change to your shipping address, we will do our best to accommodate you; however, processing begins immediately and there may be instances that your shipping label has been created and cannot be changed. Please contact USPS with your tracking number to have your package rerouted.
• If an item is not delivered to the buyer because of an inaccurate shipping address, please email us at info@bxsie.com, and we can begin the process of reshipment. The customer is responsible for the additional shipping cost.

Customs and Import Taxes

 • Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.

• We do not issue replacements/refunds on lost orders or items that have been marked as 'delivered' or are unclaimed due to unpaid customs

Returns, Exchanges, & Cancellations

• At this time, returns, exchanges, and cancellations are not accepted.
• If there is an issue with your order, please make sure to email info@bxsie.com within 5 days of delivery to fix any issues & concerns.